Selvakumar
Customer Service Executive
Profile summary
Detail-oriented and adaptable Logistics and Supply Chain Professional with a strong foundation in port operations, warehouse management, customer service, and data analysis. Proven ability to manage air and sea freight forwarding, drive inventory optimization, and ensure regulatory compliance. Skilled in using tools like MS Excel, SPSS, and MS Outlook to streamline logistics and support business decisions. Experienced in working with cross-functional teams across domestic and international logistics. Possesses excellent communication, problem-solving, and relationship-building abilities, reinforced through active academic involvement and practical field exposure via internships and immersion programs.
Career highlights
Streamlined Air Freight Operations: Coordinated air freight export/import operations, ensuring timely dispatch and receipt.
Ensured Regulatory Compliance: Ensured all documentation complied with DGFT and IATA regulations.
Key skills
Professional experience
• Freight Forwarding: Coordinated air freight export/import operations ensuring timely dispatch and receipt. • Customs Documentation: Handled complete documentation for customs clearance per regulatory standards. • Stakeholder Communication: Interfaced with freight partners, agents, and customs authorities for seamless cargo flow. • Compliance Adherence: Ensured all documentation complied with DGFT and IATA regulations. • Shipment Tracking: Monitored real-time shipment movement and proactively addressed delays. • Client Relationship Management: Provided updates and resolution support to clients across international shipments. • Operational Reporting: Generated reports using MS Excel to analyze turnaround time. • Issue Resolution: Resolved discrepancies in shipment and billing issues with agility and professionalism.